Privacy Policy
This Privacy Policy explains how Skaggs Appliance ("we," "us," or "our") collects, uses, and shares information when you visit this website or contact us for appliance repair service.
Information we collect
Information you provide. When you submit our callback form or contact us, we collect your name, phone number, email address, service address or ZIP code, the appliance and issue you describe, your preferred contact time, and any other details you share with us.
Information collected automatically. When you visit, we and our providers may collect your device and browser type, IP address, pages viewed, and advertising identifiers through cookies and similar technologies — including Google click identifiers (such as a "gclid") and campaign parameters when you arrive from an online ad.
We do not collect payment card information through this website.
How we use your information
- Respond to your request, schedule your appointment, and provide appliance repair service.
- Contact you about your service, including reminders and follow-ups.
- With your permission, send occasional offers or updates.
- Measure, operate, and improve our website and advertising.
- Comply with legal obligations and protect against fraud or misuse.
Calls, texts, and email
By submitting our form or calling us, you agree that we may contact you by phone, text message (SMS), or email regarding your request and service. Message and data rates may apply, and message frequency varies. You can opt out of texts at any time by replying STOP, and out of emails using the unsubscribe link or by contacting us. Consent to marketing messages is not a condition of receiving service.
Cookies and advertising
We use Google Ads conversion tracking and similar measurement tools to understand how our advertising performs. When you arrive from a Google ad, a click identifier may be stored to attribute and measure conversions.
We also use Google's "enhanced conversions," which means we may share a hashed (irreversibly encrypted) version of contact information you provide, such as your email or phone number, with Google solely to measure advertising effectiveness. You can manage ad personalization through your Google Ad Settings and control cookies through your browser. For more on how Google uses data, see Google's Privacy Policy.
How we share information
We share information only as needed to operate our business:
- Service providers who help us run the site and serve customers — for example, website and form hosting (Netlify), call routing and messaging (Twilio), scheduling and customer-management tools, and Google for advertising measurement.
- Legal and safety — when required by law or to protect our rights, our customers, or others.
We do not sell your personal information.
Data retention and security
We keep your information for as long as needed to provide service and for legitimate business or legal purposes, then dispose of it securely. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices and rights
- Opt out of marketing texts (reply STOP), emails (unsubscribe), or by contacting us.
- Request access to, correction of, or deletion of your personal information by contacting us.
- Depending on your state of residence, you may have additional rights regarding your personal information.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date above reflects the most recent version.
Contact us
If you have questions about this policy or your information, contact us:
Skaggs Appliance
Phone: (502) 806‑8669
3715 Bardstown Rd, Suite 411, Louisville, KY 40218